email [email protected] the first place to go!
As for firmware updates, the loader is the only way it can be done. the service team may be able to help you locate an uploader as well, if purchasing one is out of budget.
Elation Fuze Profile, or Fuze Max Profile, depending on how much output you need. But the Fuze Profile is a great little fixture for this application.
https://www.elationlighting.com/fuze-profileBut, do a shootout of any and all options. And of course, there may be new and better options by...
The Netron RP2 offers that and a TON more. Two relay channels. Power monitoring, auto scheduler, auto sequencer, True1 compatible connectors, and it's priced lower than CS Relay (though just $1 online price difference)
https://obsidiancontrol.com/rp2
That it did! Nice multi-purpose fixture. Can light around a 15-20 cyc on 3' centers with the proper set back. Can also be used as a footlight as it's less than 4" tall.
https://www.pacermonitor.com/public/case/53019454/Harman_Professional_Inc_et_al_v_Electronic_Theatre_Controls_Inc_et_alAll over a little handle... for a product I think no longer exists, as of last month...Lawyers making money
KL Spot IP does have a full rotating gobo wheel. No loss of any feature to add the motorised framing, we just made it optional as most applications that would use this fixture won't need framing. But as others have said, it's not an inexpensive fixture. It's essentially a Fuze Profile fixture...
My initial suggestion would be to turn down the DMX speed. Older Elation fixtures have had issues taking the max speed send by newer consoles. If symptoms persist, do contact support as dvsDave mentioned.
I know you asked about Eos specifically, but buying a Netron gateway as egilson1 suggested would give you a 4 universe license to Onyx software. Why spend more money? Add an NX-K programming keypad for under $400 and you get 4 encoders and command keys.
Just offering other ideas to save money.