[gafftaper]

Originally Posted by Traitor800

Ive actually had mixed luck with ETC tech support, last year i had issues with an Expression 3 board that was freezing, and when I called them the lady I got was not very helpfull, all she had me do was do a hard reset, reload the software, and then when It froze again they sent me a new one, which Im not complaining about, but she also just wasnt very friendly, the guy i got last week though when i called was very helpful so I am probably going to call tomm. I was just wondering if any one else has had these issues.

While she may not have been very friendly, I would call sending you a new console that fast outstanding tech support. Believe me I'm more than a little concerned about my Strand system when it comes to tech support. There is a long history behind the saying "Don't get Strand-ed". I'm hoping the Genlyte buyout will have some positive effects on their customer service department. The good news is I have a good relationship with my local Strand rep and she seems genuinely interested in seeing that I have a good experience with her product... hopefully that will continue after the products arrive.