[jmabray]

A couple of things:

Be at the console when you call tech support.

Be able to describe what is happening right before the console crashes. (You don't post any of that information here, so it is really hard to help you with it. I.E. Does the console crash always when you do this one command or key stroke?) You say you aren't the programmer, so try and make sure that they are there with you when call tech support.

Remember that the console is a computer and there are several reasons that a computer can crash. There could be a bad spot on your hard drive, for instance, that every time the console comes across it, it causes it to crash.

The console is (usually) very stable and I have never seen it just repeatedly out and out crash like you are (very generally) describing. Tech support is there to help you and will do all that they can to do so, but try and have as much info available for them so that they can help you. The more info that they have to start with the better they are going to be able to help you with your problem.