Hi there -
It's unclear from your description exactly what the Congo jr was doing. If it simply appeared that no keys seemed to work any more, my suggestion is to press the ESC key a couple of times to see if that brings control back. It's possible that you have pressed a combination of keys that Congo doesn't know how to process. If you experience that again, it's helpful to us to know what you pressed (or were doing at the time) so that we can protect against that in the future.
If the console is freezing with an hour-glass displayed in the upper right corner of the screen, then that's something different and again it would be helpful to know what was being done just before that hourglass appeared...
I'm hoping that you did contact technical services and that they helped you out, though. Please report back -
Thanks much -
Sarah
Sarah Clausen
Controls Product Manager
ETC, Inc.