I asked Elation for tech support on a couple lights once. Never got a response. That was, however, in the pre- Eric Loader days so things may have changed. And for nearly $3K, I'd consider an Avo. A few bucks more, but a lot more flexibility. Or you could step down in price to a pc based solution. A Hog PC or Martin LJ will give you less
dmx channels (unless you go with 2 dongles) but you'll be able to do all the stuff you're asking about.