I have actually had good experiences with Elation support. I have called and emailed them multiple times, and they seem to have been receptive of feedback I have given and had good info for me.
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Originally Posted by len
And for nearly $3K, I'd consider an Avo. A few bucks more, but a lot more flexibility. Or you could step down in price to a pc based solution. A Hog PC or Martin LJ will give you less dmx channels (unless you go with 2 dongles) but you'll be able to do all the stuff you're asking about.
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Unfortunately, you don't really save anything if you already own an almost $3k console, so upgrading isn't always
practical.