And AV, we agree with you! There shouldn't be a division between the back and the front of the
house, but that would be like saying that all actors/ actresses respect and admire us for what we do. It isn't the case in most theaters, although many of us strive to keep the tension to a minimum through communication and shared responsibilities.
However, being able to defuse the situation beforehand enables me to be more cognitive of what the HM sees as her responsibilities. This also gives me the necessary backing when confronted by the director or producer asking why the curtain is being held. I feel that we have a responsibility to both our patrons and actors to keep them safe before during and after a show.
Charlie