Renters

[photoatdv]

Quick Q (will add details later).

What does it take to prove that an outside renter damaged equiptment and are responsible for the repairs?

[derekleffew]

Ever rented a car? Walked around the car with the agent noting existing damage?

The same could/should be done immediately prior to any group taking possession of a facility. Also, it is the responsibility of the Facility Manager/TD/SM/Key Jockey to prevent damage to the venue before it happens. In the case of an accident, an "Incident Report" should be filed as soon as practically possible. Cellphone photos are excellent documentation to reinforce the written report.

The Rental Agreement contract should specify how these things are to be settled.

[theatretechguy]

Hopefully the renter in question furnished insurance (for my facility, we require a $1 million dollar rider). The key here is to file a claim quickly.

[photoatdv]

Okay, that makes sense, maybe I should suggest it. I'm 99% sure we don't do that because I've worked on these outside group shows and its pretty much just show up and anyone from the school who's there runs around going no, no, no.

Also this was a piece of equiptment(a followspot) that was not (to the best of our knowledge) going to be used. In fact I'm not sure if the used it or just broke it while moving/ looking for other stuff.

We noticed this after they were gone, but before any other show took place. If there was any type of pre event inspection, this would not have been included because it wasn't supposed to be used. From who I've talked to, the staff at the show were not in the storage area to have seen them with the light or break it. However about 2 weeks before said outside group came in, this light was repaired and the pieces that are now missing were in place. There is at least myself and the guy who fixed it as witnesses (there may also be a teacher that saw it, I haven't talked to him yet). None of the shows that took place between when the light was fixed and when the renters came in used this light or messed with it.

Does this sound like something that could be proved? If so, what do I need to document/ present to the school officials? I already have an email from the guy that fixed it confirming that the pieces were there. Before I realized that there were pieces missing I worked with the light a little, but I haven't done anything with it since I realized that they had damaged it.

Didn't see your post until I had posted this-- So I should get on it now? Not wait until I can talk to more people to find out what happened.

[DaveySimps]

We require our organization to be listed as "an additional insured" on the renters insurance policy for the entire time they are renting / using the facility (for the weekend, or the week, etc.). We only accept policies that alow us to be the secondary as far as liability is concerned. In our case this means that we can make a claim on their policy since we are listed on it. The renter's policy kicks in BEFORE ours does, so we are at less of a risk of having to file a claim with our insurer. Just like theatretechguy, our contract requires $1,000,000 coverage. A well written contract, proper supervision, traning, and good procedures help prevent anything from happening in the first place, but no system is full proof.

I do not think you have much of a chance of getting them to pay based on the info you provided since there were no real witnesses. It could have just as easily been done by a someone trespassing / vandalizing at another time, since there was such a gap in time that goes unaccounted for (at least that is what they would argue).

~Dave

[photoatdv]

Opps............ I'm now feeling like an idiot!

The guy who fixed it had originally told me that the main thing that we were going to go after them over was working then remembered it wasn't. Unfortunately though there were other things that they did do to it (assuming he's right about the other stuff), but none of it could be proved. (The thing we were going to go after them over was missing pieces.) The teacher who has control over this piece of equiptment said that though he would LOVE to get them for something finally (they've kinda been trashing our theatre and equiptment for years, but pay a bunch in rent that never goes to the theatre and we haven't been able to get them to pay for damage yet)

So thanks guys, but nothing is happening now since it was half misunderstanding/ half unprovable.

[jwl868]

Trying to prove that the renter did the damage will be very difficult because it sounds like you didn’t do a “walk-through” of the facility with the renter. (That two week gap creates a lot of uncertainty.) It also sounds like the renter had the run of the facility and access to much of your equipment regardless of what their initial plans were. It also sounds like there was not enough over-seeing by your personnel.

On top of this, it sounds like the renter changed their plans and may not have been supervising their personnel very well.

(This, of course, is water over the dam. But it gives you an opportunity to revise your own procedures.)

If it’s not too late, try talking to the renter as civilly as possible. Their first response will be that they didn’t do any damage, but if you keep the conversation professional and business-like, then you should be able to get the renter to check with their personnel. Maybe (and it could take several days), a guilty party will confess. If they did the damage, maybe it was done unknowingly by someone who couldn’t recognize the damage for what it was.

Other considerations are: how often you do business with this renter; how often you want to continue doing business with this renter; is this renter “connected” with other members of your organization; could the damage have been done by someone else.

Your next recourse would be to not rent to them again, or charge them higher rates, or require them to pay for more of your personnel to be on-site when they rent. In addition, maybe you need to modify your procedures and/or rental agreements to include over-seeing by your own staff.


Joe

[theatretechguy]

To echo what Joe has said, it sounds like your own organization needs to make some better choices when it comes to outside renters. In my situation, the theatre gets no direct money from renters, it goes to the school district, who pays for things like.. the electricity, gas, my annual budget, things like that. I think it's a perfectly acceptable situation. When the A/C unit goes out and needs replacement to the tune of $750,000.00, I think they are in their right place to do what they do.

If they have a long history of trashing the building, those need to be reported to the powers-that-be each and every time. If somebdoy leaves my theatre trashed, they get billed for extra overtime custodial (not cheap!). If these policies are not in place, or more importantly, enforced, your facility will continue to get trashed and your equipment wrecked. Passive agressively setting your renters up for failure is unprofessional (leaving rooms unlocked, unsupervised). I've seen so many facilities run this way and they frankly bring these kinds of things upon themselves.

[Sayen]

Originally Posted by theatretechguy

In my situation, the theatre gets no direct money from renters, it goes to the school district, who pays for things like.. the electricity, gas, my annual budget, things like that. I think it's a perfectly acceptable situation. When the A/C unit goes out and needs replacement to the tune of $750,000.00, I think they are in their right place to do what they do.

Depending on your school or district, you may be able to change that. When I was hired we received nothing from rentals, and we now get a small cut (5% or 10%, I forget which) to help pay for lamps, gels, and eventual replacement of equipment from general wear and tear. This seems to be a very common issue in schools where bean counters don't realize what actually goes into the operation of a theater.

[venuetech]

In my case any damage/repair time would be added to the users bill. the renter would not be able to schedule another performance till the bill was paid. if their was any dispute as to damage responsability that would be turned over to the facility adminstrators to discuss with the renter. (a good admin is worth his weight in gold)
we strictly enforce the insurance requirements, (the school district business department cuts no slack on that)
rental income goes directly into the district general operating fund. I have a modest operations budget for lamps, color, tools, supplies and equipment.