PALETTE SOFTWARE 10.6.2 JUST RELEASED!!!

[NickJones]

I presume it is RVI, Remote Video Interface, allows designers to see the screens showing channel status, current cue, and other stuff, from another screen hooked into a computer/special piece of hardware with a screen. See this post, RVI Setup.
At least I think that's what it is....
Nick

[Darthrob13]

I don't know what it is, but the Palette software could already do RVI. Unless they just came up with a new name for an old feature, this might do something else.

We'll have to wait untill tomorrow to know.

R

[rschwimmer]

Originally Posted by jmabray

The larger problem is that Strand has a long, long, long history of poor customer service that they have to overcome, while ETC has been providing great customer service since their inception. I, for one, am glad that Strand is starting to come back. They have always had a good product, just never the customer support to back it up. If they keep it up, it can be nothing but good for the industry as a whole.

I assure you that the customer support issue is changing in a big way. We are really committed to making sure all of you are taken care of in any way we can. Our tech support team is, and will be available to help you out 24/7. If you go on our website, you will see all of our names, and our cell numbers. If you need a question answered, you can call our cells 24/7, and we will either answer, or call you right back....depends on the weeee ours of the night.

We really are dedicated to helping everyone that has ANY issues with their Strand/Selecon systems. So always feel free to contact any of us:
Support/Field Service Contacts | Strand Lighting - A Philips Group Brand

[rschwimmer]

Originally Posted by NevilleLighting

I grew up on the Palette when it was just the "Palette" and the size of a piano. I've been a fan of the 500 series too. I have one question about the original post that fascinated me. What is remote video follow?

Remote Video allows a designer to go into PATCH or BLIND (by themselves) to look around.
Before, if the operator went into BLIND, the designer could not see that.

With Remote Follow, the designer can see exactly what the programmer/op see, as well as the command line.

Hope that answers some questions.

[derekleffew]

Originally Posted by rschwimmer

Remote Video allows a designer to go into PATCH or BLIND (by themselves) to look around.
Before, if the operator went into BLIND, the designer could not see that.

With Remote Follow, the designer can see exactly what the programmer/op see, as well as the command line.

I believe this is the same as what another manufacturer calls "Mirror Mode"? (And is how the original Remote Video displays worked--a video output identical to the operator's, usually sent down an RG59 line.)

[fredthe]

Originally Posted by NickJones

Don't get angry Gaff, I like Strands.....

Sorry Nick... I took your comment the wrong way. Must be your accent

-Fred