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I had a PT-PACK failure this year from a customer in Alabama. End user shipped it to me, repaired it quite easily, and sent it back pre-paid overnight. Factory wanted to question how it failed and whether it should be covered under warranty (protection transorbs on the DMX input took a hit from an external source most likely). Me, as Emlight, I don't have the time and energy to deal with these issues. Send it to me, I'll fix it under warranty and I'll deal with the other end with the factory - the end user should not have to. Do you send your Honda Civic to the Honda factory in Ohio when it needs repair under warranty?
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Cheers, Maurice Garcia www.dimmer.com www.savemycd80.com |
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I agree with your last statement. I have heard of replacements, or fixing of the Johnson System's has taken time. On the same hand, I have heard that we have previously been known to not have good customer support, or product support. Since the move to Dallas, Strand has really stepped up its game with Technical/Customer Support. I can only see it getting better and better from here on out.
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Randy Schwimmer - Strand Lighting Technical Support - strand-dev.com - strandlighting.com |
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Good information. I did not know that. Rob is the man, so when the real deep questions arise, you should always ask Rob, we miss him here
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Randy Schwimmer - Strand Lighting Technical Support - strand-dev.com - strandlighting.com |
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As for which retrofit to go with, request a demo be installed in front of you from each manufacture. It'll open you eyes.
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Cheers, Maurice Garcia www.dimmer.com www.savemycd80.com |
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After a MLP, we bought one of the early 520's. Aside from the DMX ports, it came with one AMX port, but it wouldn't drive the Strand CD-80's very well. Some software clock issue was going on and they would all blink/burp every so often. Taking a DMX port through the ETC Converter resolved it. So the Strand dimmers preferred an ETC signal. Go figure. The story we got was the engineers grudgingly included an amx port by spec with pressure from sales to not abandon the protocol. But they didn't bother to test it with their own legacy equipment. Dunno know how much of a story that is. Sounds good. We also have a Strand-built AMX to Analog converter, for the really old rack, picking up it's AMX from the same DMX>AMX box. The darn things keep working. Anyway, Good Luck.
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Lighting Designer, Master Electrician, Pyrotechnician Last edited by ptero; September 4th, 2009 at 08:31 PM.. |
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