broken dimmers

[zac850]

Does anyone know if there was a recall or any known problems with the ETC Smartpack dimmers? I have 3 of them, and two of them have a broken dimmer. It is stuck full on. I've checked the board, all of the circuitry, and everything else, and I know for a fact it is the dimmer.

anyone know if there is a known problem/recall on them?

there the ETC Smartpack 12 dimmers per rack, 1.2kw

thanks
zac

[BenGranucci]

Why not give ETC Tech Support a call. The few times I've had to deal with them, they have been extremely helpful.

[zac850]

I will eventually get in contact with them. problem is the arts director is talking to the people who installed the system without me, so there asking him to check such and such and call back tomorrow (such as the patch on the board). I need to sit with him while hes on the phone and make sure we can get them fixed. We got them new, so they need to be under warrantee still.......

i was just looking for the possibility that I had forgotten something stupid....

[bdesmond]

Do they continue to mis behave if you pull them out of the rack and put them in another slot (swap them with another pair)? Does the pair that you swapped them with work properly in the other slot?

[BenGranucci]

I think ETC would probably be willing to stay on the line with you and run different tests with you over the phone, so you could have the troubleshooting done in one day instead of dragging it out over a span of several days as it seems now.