I may be a little late to the party, but I think you have a ground issue. If the power supply works on the bench, then it should work in the air if you isolate it from the rig. As to schematics, they will be available starting July 1 on the website.
Your description of the rollers being easy to move makes me suspect the motor. A good motor will have 35-45 ohms resistance, if it is higher then the motor is beginning to fail. If you have more info, perhaps I can help you zero in on the problem. Check on our website...
The CXI IT uses a sensor on the drive roller (the optical encoder) and a sensor on the spring roller (hall effect/magnetic) to keep track of a broken gel string. The operation of the sensors could be your problem. Also the sensor inputs on the circuit board could be the problem. If you are not...
The CXI needs to run a certain number of counts on the encoder or it trips the short string error. If the roller moves freely but the motor won't drive it, then it is probably a bad motor. A good motor will measure between 35 and 45 ohms resistance, if it is higher the motor has burned windings...