Hey All, I have Strand CD80 dimmers that were retrofitted to the newer C21 controller by an outside group. The installation was screwed up pretty bad, with a lot of things claimed were "impossible" to do, that we later found out were actually very simple. The issue I am having now is this: one of our racks won't respond in Vision.Net to sync information. When I click a button on a station that uses dimmers from that rack, it works fine. So the signal is getting to it somehow to turn on/off the lights, and it responds fine to DMX. I just can't get it to sync with Vision.Net. The second rack works fine (which I would of thought to be somehow daisy chained through the first rack). The racks are named 101 and 102. I've tried deleting and readding it as an output device in Vision.Net to no avail. I'm pretty stumped at this point, but don't want to have the spend the big bucks to get the same people who installed it back in (the original retrofit was 30k, I can only image how much they charge per hour...). Any thoughts/suggestions? Any way to reset the rack ID number? Is there a way to check if it is operator error on my end, or if a wire somehow got unplugged in the rack? Thanks guys.