Recent content by David O Smith

Josh,I'm sorry for the trouble you are experiencing. Can you please check your firmware versions for me? This is accessible via RDM, or you can tell me the startup pattern the signal LEDs do when powered on. You will either see a single flash and then power, or a series of flashes. I would...

Zack,I'm sorry for the trouble. The unit is probably still covered under warranty. If you call our main number with the serial number our service team can tell you for sure. It sounds like from your description of the antenna connection nut being loose that the cable internally has been...

Bill, ETC has a great technical service team. Did you call them to discuss the setup and troubleshoot? I'm with City Theatrical and we provide the wireless technology and I would be happy to discuss the project so we can determine the circumstances that caused issues. I expect that the...

We have seen this bug on occasion. We are working to track down the exact cause. If you have access to an RDM controller then a factory reset should solve the problem. Give me a call if it continues to give you trouble.

If you have a DMXcat we are looking for additional beta testers that speak Spanish, French, German, or Italian to test the languages in the current beta release. The DMXcat app will change to the language when set in phone settings. Currently we are only able to do the beta program through the...

If the gateway has a network port and one or more DMX ports, then, if configured properly, it will output DMX (some can be configured for input into an sACN system).

ETC has really great tech support that can help get ColorSource relays working. We (City Theatrical) can also help with the Showbaby if you set one up again. Both systems are compatible, and used in several venues that will likely have a higher rate of spectrum use than in your situation...

Being trade show and dimming performance isn't critical it sounds like you could go fluoro or LED. Sounds like budget is your largest constraint.

We (City Theatrical) have wireless DMX dimmers and LED tape. Do you plan to hide the dimmer and battery in the pants?

Going with Pathway, Fleenor, or ETC will be a more robust solution than Arduino. They are all proven long term reliable. I have worked in venues with ETC architectural systems where the system hasn't had to be maintained for a number of years. I love Arduino, but it is much more likely to...

Is this a theatrical or architectural project? Do you need good dimming control? If you want really good dimming control at the low end you will want to avoid fluorescent tubes. The dimmable ones still have a minimum power requirement to turn on, so there will be a jump at the bottom of the...

Marknak357,If you are missing the RDM icon can you send a screenshot to [email protected] so we can get it fixed.To build on Harrison's comments, Android phones will have the light meter only if they have the ambient light sensor built in.We have been recommending the Amazon Fire...

Have you tried the basics like termination, checking that profiles are correct, etc.

While I love using Arduino, I would never use one in line with my rig in a mission critical situation. They may work fine, but are not heavily tested for reliability, and there would be no vendor support. Look at Pathway and Enttec products.

Klane2,As Harrison said we are happy to help troubleshoot it. You can email me at [email protected] to try/check:What is your signal strength at the receiver? (how many of the 4 green LEDs) Are your antennas both pointing up and parallel to each other. They should not...