Recent content by DPickering

I believe that you and I already spoke earlier this morning concerning how to isolate the problem since you are using Shownet from the console but the dimmer rack does not show a network connection. Thanks Doug Strand Technical Support

Phil There is a label of the dipswitch settings on the top of the control card metal housing but I have attached a link for the CD80 pack manual that has these details listed on page 34 of the manual. The default settings are 1-3 off and 4-6 on...

Mozsey I would agree with Derekleffew's troubleshooting approach. Is this a CD80 pack or rack? If it is a rack, swapping out a known good module will confirm a slot problem or module problem. If this is a CD80 pack, confirm you are connecting to a good lamp source and that there are no loose...

Thanks for calling me this morning about your system and the problem there. I was able to reach the original start-up tech. He is on his way back to his office and will pull his records of this project and contact you later today. I agree with Keith and am also concerned that you may have a...

I have a couple of questions concerning your flicker problem. Is it just the Coemar fixtures that flicker or other load types? If it is the Coemar fixtures that flicker, if so which dimmer rack do you have? Depending on the dimmer panel or rack, are the Coemar fixtures connected to non dim...

CBR372 I know of older ET jobs that are close to 10 years old that are still using Capio product. We can still repair the dimming modules here in Dallas and you can process these through Stagelight out of houston if necessary. Have you tried to reach Mitch Hefter of Philips? Here is his...

CBR372 My name is Doug Pickering of Strand Lighting technical support but I'm also very familiar with the Capio product. Have you attempted to contact ET support at the following at +1.800.526.2731. Information may also be found at Philips Lighting Controls. Mitch hefter is still with...

I forwarded your information inquiry to Lightolier last week. I work for Strand technical support and was curious as to whether you had gotten a reply from Lightolier yet concerning your Lightlynx interface? I worked for Lightolier tech support for ten years and am familiar with most of their...