Recent content by mpeters

Will,What version of software is the NEO at? If you go to Options and then About NEO it will tell you.Also would it be possible for you to send me your show file and I will test it on my console and see if I get the same thing? To get to the show file you will go to More then Control Panel...

I am glad to hear that I was able to get you back up and going again. One thing I forgot to mention on the phone call yesterday, was there is a fix that will prevent this from happening again. The fix is a BIOS update to the system. Now this problem only happen on early versions of the...

Do you know what type of stations you currently have? If you have Outlook stations, then you can reuse the wiring for the vision net. All you need is two wires for data and two wires for power. I have listed below my email, if you have any other questions. [email protected]...

If you rack is going into panic most likely the on board processor battery is going bad. We can still fix the cd80sv processors but you will need to go thur a Strand dealer to get it back to us.If you looking to upgrade the processor we make a retro fit kit that will take the processor up to...

From looking into this you are able to record effects to submasters and then use the submaster to play back the effect. Now if you bring up the submaster with the effect and then you want to record it to a cue, that will not work. I am being told that the software was not intended to do that...

What version of software is your console at? If you go to the top of screen and select help and then About Palette it will tell you the version number. The latest version is 10.8.7. I ask because I just tested this with 10.8.7 on my Palette and it seems to be working.Another thing to check...

The Midi/SMPTE card will only work in the Light Palette consoles. The reason for that is because in the Light Palette consoles the Midi/SMPTE card plugs into the DMX card using a Ethernet cable. In the Palette II consoles all of the hardware tiles go back to the processor using usb. If you...

To answer your first question no, the ChamSys USB to DMX interface will not work with the Palette OS. The only USB to DMX device that will work with the Palette OS software is the one we currently sell, which is called Palette PC. When you purchase the Palette PC it will come with a USB to DMX...

To answer your question, no because the backup console doesn’t go live until the main console crashes. The backup console is mirroring the main console. Now once the backup console has gone online you will have the ability to remote into console with a PC. Now if you want you can make your PC...

I would suggest when you are in front of the C21 or 200 console, to give me a call and I can walk you thru somethings to check. I have listed my number below. Thanks

Preview The only touchscreen that will work with the Palette and Light Palette consoles is the ELO Accutouch. First generation Palette and Light Palette consoles came with Windows XP Embedded but the current Palettes and Light Palette consoles are shipping with Windows Vista Business Embedded...

Jeff,Would it be possible for you to send me your palette show file? If you do a file save as and save it to a usb key, you can just email to me. I have listed my email below. ThanksMatthew Peters - Strand Tech Support Specialist [email protected]

If you still have questions about patching on a 200 console, give me a call or send me email and I will do my best to answer any questions you have. I have listed my email and phone number below. Thanks.Matthew Peters, Strand Tech Support Specialist...

Would it be possible for you to send me your show file and then I can see if I can get it to convert correctly? I have listed my email below. Let me know, thanks.

Call911 is correct, what you have is Strand Vision Net. I have attached a link below to the Vision Net manual and the Vision Net Designer software. To program those stations you will need a Windows computer running Vision Net Designer with either a dedicated serial port or a usb to serial...