ETC Sensor + and Paradigm Failure

Don't shoot me for asking the obvious question. Have you verified the ION patch is correct for outputting sACN to the correct universes. sACNView Great software to view sACN universes
ION patch is correct as it was working the entire time we had our show going other than Sunday when everything went to crap. Will check though as universe 2 was giving us some issues when we were setting up for the show, we eventually just gave up and threw everything on uni 1. Flashing 2 on the gateway for the entire 2-week period. Now we have a flashing 1 and 2.
 
Cem+, but I actually may have figured it out. The paradigms network cable is connected to the link port on the switch. This leads me to believe that it was essentially the router of the system, and would explain why everything is down. Am I on the right track or is this completely wrong?
CEM+ or CEM3? You should be able to log into them via their ip address. Look up their user manual online . Pretty easy to navigate. If you don't get the log in splash screen then look back into network settings and such.
 
A link port on a network switch is used to connect the switch to other networking devices, such as other switches or routers, using a high-speed data cable. These ports are also sometimes called "uplink ports" or "trunk ports".

The main purpose of link ports is to provide a means of extending the network beyond the capacity of the switch. By connecting multiple switches using link ports, a larger network can be created that can handle more devices and traffic.

In addition to connecting switches, link ports can also be used to connect servers or other high-bandwidth devices that require a direct, high-speed connection to the switch.

It's worth noting that not all switches have link ports, and some switches may have a combination of link ports and regular ports.
 
A link port on a network switch is used to connect the switch to other networking devices, such as other switches or routers, using a high-speed data cable. These ports are also sometimes called "uplink ports" or "trunk ports".

The main purpose of link ports is to provide a means of extending the network beyond the capacity of the switch. By connecting multiple switches using link ports, a larger network can be created that can handle more devices and traffic.

In addition to connecting switches, link ports can also be used to connect servers or other high-bandwidth devices that require a direct, high-speed connection to the switch.

It's worth noting that not all switches have link ports, and some switches may have a combination of link ports and regular ports.
But is it reasonable to believe the Paradigm was acting as the router of the system?
 
But is it reasonable to believe the Paradigm was acting as the router of the system?
No, Paradigm processors do not have the capability to act as a router. The Paradigm processor was probably plugged into that port on the switch because it does not provide PoE, and the paradigm processor doesn't require PoE(therefore saving the PoE capable ports for gateways, etc.)

Did you get an ETC/dealer tech out to diagnose the paradigm issue, or did you determine that it needed repair directly with tech support and send it in yourself?

If aa universe is flashing on a (Net3)gateway, that means the gateway is not receiving sACN data for that universe. sACNview, either on a laptop or in a tab on your console, is a good next step.
 
No, Paradigm processors do not have the capability to act as a router. The Paradigm processor was probably plugged into that port on the switch because it does not provide PoE, and the paradigm processor doesn't require PoE(therefore saving the PoE capable ports for gateways, etc.)

Did you get an ETC/dealer tech out to diagnose the paradigm issue, or did you determine that it needed repair directly with tech support and send it in yourself?

If aa universe is flashing on a (Net3)gateway, that means the gateway is not receiving sACN data for that universe. sACNview, either on a laptop or in a tab on your console, is a good next step.
Our dealer (Grand Stage) called tech support after we did and they confirmed that the processor needed to go in for repair. They are sending us a loaner processor, not sure how long they usually take to ship hopefully pretty quickly. I'll take a look at sACNview. What should I be looking for in the software? What do I need to do to get our output back? I'm pretty knowledgeable on this stuff but this is a few feet too deep in the water for my current knowledge. But that's ok this is a great learning experience!
 
When you open sACN you will see the universes Highlighting in individual colors if they are active and when you click on it this popup will show you current values. Unfortunatley Im not in a spot to show you an active universe .

Sacn.png
 
Our dealer (Grand Stage) called tech support after we did and they confirmed that the processor needed to go in for repair. They are sending us a loaner processor, not sure how long they usually take to ship hopefully pretty quickly. I'll take a look at sACNview. What should I be looking for in the software? What do I need to do to get our output back? I'm pretty knowledgeable on this stuff but this is a few feet too deep in the water for my current knowledge. But that's ok this is a great learning experience!
If your dealer was on site, they should have left you with either a working system, or sent in more parts than just the paradigm processor for repair.

in sACNview, you should see your ion as a sACN source on universe 1(assuming that the ion is turned on, and you have lights patched in universe 1) - I would recommend opening a show file that you know worked before the power issues, so that you know the patch isn't the problem.

It's possible that your dimmer racks are using edmx rather than sACN - look in the patch screen on your ion(in a known working show file), and see which boxes are checked under "interface" on the right side of the screen.


ETC tech support can also help you with this - they should have the install drawings and configuration files, so they won't be guessing at how your system is set up, the way we are.
 
If your dealer was on site, they should have left you with either a working system, or sent in more parts than just the paradigm processor for repair.

in sACNview, you should see your ion as a sACN source on universe 1(assuming that the ion is turned on, and you have lights patched in universe 1) - I would recommend opening a show file that you know worked before the power issues, so that you know the patch isn't the problem.

It's possible that your dimmer racks are using edmx rather than sACN - look in the patch screen on your ion(in a known working show file), and see which boxes are checked under "interface" on the right side of the screen.


ETC tech support can also help you with this - they should have the install drawings and configuration files, so they won't be guessing at how your system is set up, the way we are.
Our dealer hasn't been on site, I will look at the patch. Tech support only has the drawings no config files. I did pull the paradigm config in early September because we wanted to update some presets and needed to send it out to our dealer. I will let you know what I discover.
 
If your dealer was on site, they should have left you with either a working system, or sent in more parts than just the paradigm processor for repair.
I wouldn't pretend to know exactly how a dealer should service their customers. We're not 'there' and so many factors affect how jobs are serviced, many of which are out of the dealer's hands. I have nothing but respect for Grand Stage and I'm sure @Thelightsguy 's system will be up and running as soon as possible.
 
I wouldn't pretend to know exactly how a dealer should service their customers. We're not 'there' and so many factors affect how jobs are serviced, many of which are out of the dealer's hands. I have nothing but respect for Grand Stage and I'm sure @Thelightsguy 's system will be up and running as soon as possible.
I have no experience with them, and therefore have no reason to doubt them. If they had been on site(which apparently they have not - the paradigm was deemed in need of repair over the phone) it would be worth another call to make sure that all of the issues had been communicated properly. I'm sure we all know that technicians(including myself) miss things, and that there can be miscommunications(or missed notes) between people taking phone calls and people going to a job site.
 
I have no experience with them, and therefore have no reason to doubt them. If they had been on site(which apparently they have not - the paradigm was deemed in need of repair over the phone) it would be worth another call to make sure that all of the issues had been communicated properly. I'm sure we all know that technicians(including myself) miss things, and that there can be miscommunications(or missed notes) between people taking phone calls and people going to a job site.
Our paradigm loaner got here yesterday, popped the compact flash card in it and it loaded fine. The system works great now, universe 1 is back, and universe 2 is not but it has been out prior to the system going down. Had some issues with the racks losing comm for about an hour (Backplane comm errors) which have now resolved themselves. The cem+ processors got pulled out by our maint dept because they were messing with stuff (never informed us they were doing this:rolleyes:) and they didn't fully push them in all the way. They also blew the breaker to one of the racks because they threw every light on at full all at once! We have sent the paradigm out for repair, why having it down took the whole system down I don't know but at least we are back up! If anyone here has any ideas why that was the case, I would appreciate the explanation. The next task is getting uni 2 back up but it's not important as of now. Thanks for all the help!
 

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