I've purchased a lot of lighting instruments from ETC this last year. When the final shipment of S4PARs arrived one had a little problem. Somebody at the factory forgot to put the two bolts on that secure the yoke to the instrument. Not sure whom to contact I sent a P.M. to our CB friend Steve Terry explaining what was wrong. We traded a couple of P.M.'s about the purchase and where it was from that afternoon and he said he would take care of it. The next morning I got a phone call at home from ETC at 8am sharp confirming where to ship my bolts. I'm not exactly sure how he even got my phone number. He asked when I needed them offering to ship overnight. I was in no hurry but I still received everything in 4 working days. We are only talking about a couple of grade 5 bolts that although not stocked at Lowes, I could have driven down to the local supply house and found for less than a buck each. If it was any other company, I would have expected a reaction to my initial message of why are you wasting my time with this tiny complaint... if I got a response at all. Steve's reaction... "How embarrassing... I'm mobilizing the troops". Once again you have shown that you are one of the classiest companies in the industry. Thanks Steve and ETC... you guys rock!