Once upon a time I was able to control the ETC Ion remotely from an app on my iPad. Now, the app indicates that it is disconnected and to select the alien [cube] to connect, but when I check this I have a "connected" indicator including green light and gray internet signal [should the signal indicator be other than gray?]. When I select keys on the iPad they respond to my touch but nothing appears on "Live:" command line. I thought my institution put the Ion on a "hidden" network which I cannot see on my iPad or iPhone. I painted out the network name and IP address in adobe Photoshop [PDF attached]. So, that's my question...can there be a situation where the iPad believes it is connected to the ETC ion board and at the same time NOT be connected because they are not on the same network? I know that sounds weird, but I've checked everything. I have the app on two different iPads and one iPhone. They all indicate that they are connected and none of them can control the console. I am trying to get a response from my IT. At our institution we have a public network (wifi), a private network and a hidden one for all our class instructor laptops. I can't see the hidden wifi (if it does exist) so I cannot select it on any of my Mac devices.