So, this morning I was doing some research into buying new lamps for my Elation PowerSpot 700s. The lamp they take is the Phillips MSR700 SA/DE (#136184). (BTW: If anyone makes an equivalent lamp I would love to know.) In any event, the real story starts with a phone call to [a particular company that was recommended whose name I omit], located in Long Island (I believe). I have never used them before, but they have sent me a lot of information and they say on their website that they will beat any price, so I figured I would give them a try in the interest of saving money. So, I called them up, and the first representative I talked to was nice and helpful, but couldn't find any information on the lamp in question. The only lamps she could find were the MSR700 SA and MSR700/2. These are both bi-pin base lamps, where mine is a dual end lamp. So, I got passed off to another rep, and I had to give all the information again, what lamp, what fixture, etc. Now, this rep insisted that I was looking for the wrong lamp for my fixtures. She insisted to the point of being condescending. Now, frankly, I am the one with the old lamp in my hand and the fixture in my office, one would think I would know what I was talking about. I even called Elation to ask what the correct lamp is. While I was on the phone with Elation they told me that their web page on the fixture lists the wrong lamp, so, I could see where this rep from [said company name omitted] could be getting the wrong info, but that doesn't excuse the way I was treated. So, I don't know if any of you have ever used them, but from my experience, I wouldn't be too inclined to call them again. Just thought I would let you know, just in case.