Nope on my part. Take photos now than later and give them a
call. Often if as might be of really curious to a senior tech person in taking you under the
wing to help fix - I know I love such distracting from the normal days calls.
Send me a link to their website also, for some reason I don't have any note of them as a
fixture/lamp combination brand on my running list.
Heck, if I can spend literally hours between attempting to fix and contacting cooper about a Turner Gas Works / Turner Tourch works
torch I got sent by a customer given I now work in the building it now extinct used to be in, one would hope some tech person at the company will take time if not out of pride take the
fixture back and make it right for a wee charge or for free. Wasn't successful for this believe it was a Lincoln cordless
torch I had a photo of in an old catalog and sent it back to the customer with a bunch of
swag and recommendations on what products to replace it with.
One would hope Bardwell would also at least attempt to help. This granted I sent an email off to my contact at
Altman a week ago about a long discontinued 2K
scoop part I needed and am yet to get even a negative reply. Have to remember to
call him... even if one don't have it, it is sort of not nice to not respond and instead ignore or forget to respond. I get offended by such stuff personally.
First you
call them if not get on email with someone there to help you, than make sure you follow
thru should they not be interested in follow
thru on their part. Hopefully you will get great service but often on problem situations, no matter where you will fight until you get who helps. Stick with it.
Take photos, fascinating about the R- lamp in the
fixture. A real powder puff type
fixture, perhaps used to soften the edges to a major extent at the saccrifice of optics. Wouldn't surprise me - been there, didn't do but lived
thru others doing similar things.
