Ron a very expeienced in tech buddie of mine (you think I or any of us know stuff...) asked me to post this response... at least until he joins himself.
Hi Bri';
There's a fellow on that new lighting form you introduced me to who has several
ETC SmartPack dimmers with failures virtually right out of the box. Maybe you'd be good enough to pass the following along to him.
Toodleoo!
Ron
ETC Marketing News
SmartPack ®
power-cube problems 294MN
November 13, 2003
ETC recently discovered that a batch of
power cubes used in our SmartPack
portable packs are defective. The
power-cube vendor
identified a manufacturing flaw with these cubes after reviewing units that had recently failed in the field. This defect has been found in the 12-channel versions of
ETC's SmartPacks that began shipping in May 2003. Specifically, any packs using the Q211
power cubes with the 0305 or 0306 date codes may be affected.
The following
ETC SmartPack models may be affected:
Model #
ETC Part Number Description
SL1210A 7020A1001A 12 Ð 10A dimmers, 120V,
Edison
SL1210B 7020A1001B 12 Ð 10A dimmers, 120V, Pin
SL1210P 7020A1001P 12 Ð 10A dimmers, 120V, PowerCon
SL1210V 7020A1001V 12 Ð 10A dimmers, 120V, VSC
SL1210W 7021A1000 12 Ð 10A dimmers, 120V, Wall Mount
All European 12-channel models
Please keep in mind that only Q211 cubes marked as 0305 or 0306 have been
identified as flawed at this time. There may be SmartPacks in the field that contain
power cubes with a combination of date codes. The 6-Channel SmartPacks do not have this issue.
A customer reporting typical
power-cube problems such as "the output of a
dimmer is stuck on"
or "I have a dead
dimmer" may have a flawed
power cube.
As a precaution, we are asking both dealers and end users to check their
unit's serial
numbers. The serial number is found on the back panel of the SmartPack, in the upper right-hand corner, above the
power input. Units shipped May 1, 2003, and later will have the following serial numbers:
100-501149-xxx,
100-501150-xxx,
100-510070-xxx and above (510071, 510072, 510073,
etc.)
If you have one of the above packs, please verify the
power-cube date
codes in your units. The date codes are found on the side of the cube,
under the
ETC Part # and registration
mark. (See photo.)
If any of the suspect cubes are found, please contact
ETC Technical
Services for information and procedures for replacement (800/688-
4116).
ETC standard warranty applies and the issue will be addressed
pursuant to that warranty.
We apologize for the inconvenience and appreciate your assistance in helping us proactively
address this issue.
294MN 11/03
Toodleoo!
Ron Hebbard
While I get but just as much often do not read
Martin technical briefs, it seems somone gets advised about the ECT product
line. Thanks Ron! Hope this helps.