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Color kinetics PDS 480 and multi-protocol converter Won't receive DMX

Discussion in 'Lighting and Electrics' started by JM montecalvo, Dec 22, 2017.

  1. JM montecalvo

    JM montecalvo Member

    Messages:
    2
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    Location:
    91601
    Hello everyone,

    We are using and ion thought the network to a Response Unit. The console works perfectly. It controls all the other lights.

    So we go DMX out of the Response Unit with a stander rj45 into a CK adapter that switches standard RJ45 DMX 2 CK DMX. Essentially it swaps around pin 1 and 2 and changes pin 3 and 7. I have the special adapter made by color kinetics for this. From there into the multi-part protocol converter out of the protocol converter to a poe switch. The Poe is what powers the multi-protocol converter.

    From the unmanaged switch into the PDS 480.

    This will not turn the lights on.

    If I plug my computer in to the switch using color kinetics quickplay pro software I can see both the PDS 480 and the multi-protocol converter.

    I can control the lights through the computer using the CK software but I can not send DMX.

    I called color kinetics and they are being useless. They keep blaming ion. But I've also tried to send DMX via my swisson DMX tester.
    I'm at a loss for word

    Is there any one with suggestions?
    Sorry for the ridiculously long message.
    Merry Christmas and happy holidays.
    JM
     
  2. microstar

    microstar Well-Known Member

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    Occupation:
    Lighting/Sound/Video installation/repair
    Location:
    Lawton, OK
    Switch your Swisson tester to "Receive DMX"and hook it up to the DMX out of the Response unit to make sure there is actually DMX levels coming out. By the way, if you browse this forum, that is not a ridiculously long message!:)
     
    RonHebbard likes this.
  3. Amiers

    Amiers Lighting Phoenix 1 Lamp at a Time

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    Location:
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    That is a lot of switching. Check you cables, check your connections. Add one piece of equipment to the chain til you find you aren’t putting out DMX.
     
    RonHebbard likes this.
  4. JM montecalvo

    JM montecalvo Member

    Messages:
    2
    Likes Received:
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    Location:
    91601
    Thank for
    Hey all we solved it. The multi-protocol converter was working on Kinet at version 1 and the PDS was working on kinet version 2. A firmware upgrade to the multi-protocol converter solve the problem. Unfortunately tech support at color kinetics did not know that. I finally got a hod of a top systems designer at color kinetics and he solved the problem.
    Thanks for everybody who helped
     
    RonHebbard and Amiers like this.
  5. Amiers

    Amiers Lighting Phoenix 1 Lamp at a Time

    Messages:
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    Location:
    Phoenix, Az
    Always nice to see a success story within a day.

    This new gear to you or always worked and just decided to update?
     

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