Ok, so let me explain my title. I work at a private high-school theater, and we rely on parent volunteers to handle box office work. I'm the house manager, so technically their activities fall under my responsibility. I'm also a student, which is where things get complicated. When they "report for duty", they check in with our director, who introduces them to me, and tells them that if they have any questions, they should ask me as I'm the person "in charge" of the house. At our last show, they only had 1 out of 2 box office windows open, even though we had a long line. There were two volunteers in the booth, and so one was handling cash and the other handing out tickets, as well as doing will call. I made a suggestion that one of them handle cash AND tickets, and the second do will call from her window. The head parent volunteer told me "No, I need to remain in control of the situation, so this is how I'm going to do it." At this point, we had a line of about 30 people and the play was scheduled to begin in twenty minutes. I checked in with my director, who said "whatever, I'm busy now." So I let her do it her way, and we ended up starting about 15 minutes late. I got "verbally reprimanded" (Read: Yelled at) for the show starting late, even though the stupid box office person's thick-headedness was the cause of our delays. What would your solution be to this problem?
Thanks guys.
-Max
Thanks guys.
-Max