Edited to Add:
After doing more research and communicating directly with ETC
, I now think that my issues are not with them at all, but with B&H Photo Video and whatever ETC
dealer they ordered the drop
shipment through. I wanted to edit this to reflect that, because I’m now getting really good communication directly from ETC
Anyone know what's going on over at ETC
? We ordered a new console
(IonXE 20) on December 15, and the initial shipping estimate was 8-10 weeks. That date has since slipped three times. Our last date was supposed to be April 28 and I've been hounding the folks at B&H that sold us the console
, but I just received an E-mail saying the date has changed to August 8! I understand that there are global supply issues, but this is getting ridiculous.
Not only that, but they sent B&H a tracking
number back in March saying it had been shipped (it was actually for a completely different item shipped to a completely different address
) so B&H presumably paid ETC
already. And because our business office failed to look into the delivery confirmation B&H sent them back in March, we've already paid.
The situation is getting pretty frustrating.