There are only three basic things that can go wrong with an
Express console; the show file can be corrupted, the
operating system can be corrupted, or the hardware can be damaged. You should only attempt to fix the first two on your own, anything involving hardware problems should be handled by
ETC Support. The fix for a corrupted show file is to print out your patch and cues and rebuild the file from scratch or (hopefully) find an older uncorrupted version of your show and work from that. Fixing a bad
operating system is more complicated but less work, you need to reflash the software to the
console. To do that you first need to go to
ETC's web site and download the last version of the
Express operating software. Next you need a computer with a floppy drive to create the disks you need to reflash the
console. Once you have the disks, you need to go to the
console and look up in the
manual how to "update the
console" (I think you just put the disk in and turn the
console on but I don't remember). Once you follow the last steps in the
manual you will have a fresh copy of the operating software on your
console and can now reload your rebuilt show file. If these steps do not fix your problem you will most likely need to
call ETC Support and have a technician come out and look at it.
I hope this helps
Dover