Goodbye Tixato, hello... who?

AsherSB

Active Member
Joined
Jun 8, 2014
Location
Washington
I noticed today that tixato was shutting its doors, no longer taking new customers and discontinuing support summer 2016. My theater never moved to the platform, but we were planning to soon, and I know many other small theaters are now out in the cold. Right now we use brown paper tickets and a notebook to track sales and payments, with at the door payments made using square. It's a bad system made worse by often unreliable volunteers, and we need an upgrade. Now, without Tixato, the question is who next? Ticketing can be hard world to navigate, with few providers offering both rich feature sets and reasonable prices, they did both. Any suggestions for a new platform?
 

TheaterEd

Renaissance Man
Fight Leukemia
Joined
Jan 21, 2013
Location
Near Milwaukee
I'm moving back to http://seatyourself.biz/
Pretty quick responses on customer service and comparable prices to tixato. I just made the move to tixato for our show last October, and our next show won't let us use tixato anyways, so I guess I was already prepared for this....
 

kevinatblinn

Member
Joined
Mar 16, 2012
Location
Brenham, TX
ArtsPeople (formerly Ticket Turtle) has worked out well for us. Good customer service. No surprises in pricing, unlike some others out there. There's three plans, we go with 75 cents flat rate for each paid ticket no matter how much the ticket costs. CC fees are standard, or you can use your own gateway. Important to us is that free events, comp tickets, and other free tickets are free. We could use them for retail sales, but those get charged a 75 cent per transaction fee too, which is really steep and requires a hefty minimum at the concession stand to make up that fee. We print tickets with a Dymo label maker on name-badge stock I get from Amazon.
Kevin (At Blinn)
 

AsherSB

Active Member
Joined
Jun 8, 2014
Location
Washington
Seatyourself seems like brown paper, but with less control. As for ArtsPeople, I looked at it a while ago but I didn't try it because it didn't list prices, so I assumed they'd be high. How user friendly is it? I can set up the shows, but for sales it needs to be simple enough for volunteers and easy online, but it's definitely an option.
 

MarshallPope

Well-Known Member
Joined
Nov 10, 2009
Location
Auburn, New York
We recently switched to eTix from Ticket Sage and have been quite happy with it.
 

kevinatblinn

Member
Joined
Mar 16, 2012
Location
Brenham, TX
Seatyourself seems like brown paper, but with less control. As for ArtsPeople, I looked at it a while ago but I didn't try it because it didn't list prices, so I assumed they'd be high. How user friendly is it? I can set up the shows, but for sales it needs to be simple enough for volunteers and easy online, but it's definitely an option.
I have found Arts People to be user friendly for me. Reports are sometimes tricky, but that may be my math skills and not their's. It's definitely easy online. We sell tickets for all events starting at www.blinn.edu/boxoffice, and you can do direct-to-show links like those starting at www.blinn.edu/performingartsseries. We use a dymo printer with name badge stock for our tickets.
 

James Gardner

Member
Joined
Nov 21, 2013
Location
Bellingham, MA
When we had the theater open, through July, we used Arts People (ticket Turtle) for almost two years. We had our own credit card account and machine, so we tied the account to that.

Once you go through the training, setting up shows, performances and special pricing is easy. We had difference rates, for different performances (previews, opening night, etc) we also had Season Passes, comps and cast pricing.

Tickets were printed on a Dymo Printer using the stock purchased from the supplier that they recommended. We actually had a company that sponsored our tickets and purchased the ad space on the back of each ticket to we had custom ticket stock with our logo already printed on it.

All in all, it was a very slick system that was easy to use, and their customer service was great.

Jim
former Box Office Manger/Tech Director, Steps Off Broadway
 

James Gardner

Member
Joined
Nov 21, 2013
Location
Bellingham, MA
When we setup with them I was told the reason they don't list their pricing on the website, and only give it out after speaking with a Rep. is because they have numerous different price plans and different setups, that can get very confusing if they are not explained. Especially if you start getting into using your own credit card account and not theirs.

Just my $0.02

Jim
 

chausman

Chase
Premium Member
Fight Leukemia
Joined
Jul 11, 2010
Location
Spokane, WA
When we setup with them I was told the reason they don't list their pricing on the website, and only give it out after speaking with a Rep. is because they have numerous different price plans and different setups, that can get very confusing if they are not explained. Especially if you start getting into using your own credit card account and not theirs.
However there are many people who are fully capable of understanding how those kinds of plans work and being able to look through some of the pricing structure helps them determine whether that might be an option for them or if it simply won't work, before "wasting" each others time. I've got a surprising amount of experience with how the payment processing world tries to operate and that's a pretty poor excuse IMO.
 
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TheaterEd

Renaissance Man
Fight Leukemia
Joined
Jan 21, 2013
Location
Near Milwaukee
I agree with Chase on this one. The people who want to know your pricing are also looking at the pricing for the many other sites. If arts-people is comparatively priced, I would consider the move, but I'm not going to even inquire when I have another site that works just fine for me.

My experience from checking the prices the last time I was looking indicated to me that "if you have to ask, it's too much". Every place that I had to actually contact was more expensive, and at the end of the day I want my ticket money to go back into my program, not a third party. That is why I liked Tixato. No hidden pricing, and the cheapest I could find.

One thing to keep in mind though is that I am at the high school level and don't need a well polished product, just one that will get the job done and not confuse my customers. YMMV
 

kevinatblinn

Member
Joined
Mar 16, 2012
Location
Brenham, TX
Huh. When I went with Arts People, I swear their pricing was online. Arts People is cheaper than Tixato if you're doing direct deposit (75 cents + CC fees at Arts People, 99 cents + 1.9% per ticket + CC fees at Tixato.) At least at my pricing structure. I wonder if new accounts would have a different pricing structure than I do?
 

SHCP

Well-Known Member
Joined
Feb 27, 2012
Location
San Francisco
You really need to talk to Arts people I think. Tixato said that one thing they did not anticipate was just how unique the needs are of each customer are. There is really no "one fits all solution". I don't use Direct Deposit, but I do use their merchant system and my pricing structure is different than yours. I imagine there are just so many different options that it is difficult to have a standard.
 
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kevinatblinn

Member
Joined
Mar 16, 2012
Location
Brenham, TX
You really need to talk to Arts people I think. Tixato said that one thing they did not anticipate was just how unique the needs are of each customer are. There is really no "one fits all solution". I don't use Direct Deposit, but I do use their merchant system and my pricing structure is different than yours. I imagine there are just so many different options that it is difficult to have a standard.
Tim, was your comment for OP or someone else?
 

TheaterEd

Renaissance Man
Fight Leukemia
Joined
Jan 21, 2013
Location
Near Milwaukee
Huh. When I went with Arts People, I swear their pricing was online. Arts People is cheaper than Tixato if you're doing direct deposit (75 cents + CC fees at Arts People, 99 cents + 1.9% per ticket + CC fees at Tixato.) At least at my pricing structure. I wonder if new accounts would have a different pricing structure than I do?
If you used stripe with Tixato it was $.25 per ticket + cc fees. Seatyourself is $.50 per ticket plus CC fees. But I would consider Arts People at that price if I decide to start printing my own tickets.
 

kevinatblinn

Member
Joined
Mar 16, 2012
Location
Brenham, TX
If you used stripe with Tixato it was $.25 per ticket + cc fees. Seatyourself is $.50 per ticket plus CC fees. But I would consider Arts People at that price if I decide to start printing my own tickets.
Stripe costs 30 cents plus 1.9%, is that right? So the Tixato fee would end up being $.25 + $.30 + 1.9% fee? Or is the total fee just the $.25 + fees and nothing additional paid to Stripe?