The effect occurring in the gray matter between the headphone earpieces that causes a technician not to execute a task correctly. From the site, 10 Commandments for Spotlight Operators : "'Relay Delay - Pronounced 'Ree-lay Dee-lay.' Spotlight Excuse. The extra amount of time it takes from when the cue is called until you do it. 'Hey my headset cord had a Kink in it.'"