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Automated Fixtures Hog3PC, Design Spot 250's, and LOADS of errors

Discussion in 'Lighting and Electrics' started by LightingPenguin, Feb 14, 2009.

  1. LightingPenguin

    LightingPenguin Active Member

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    So, I've had a really long and very unsuccessful day. So heres my issue:

    My theatre is using Hog3PC with a DMX widget (already upgraded). A few weeks ago we got it and installed it and were using it with 4 Design Wash and 2 Design Spot 250's perfectly. Until today, load in.

    FYI: All of our issues are with the Design Spot 250's (Elation)

    For starters, the color presets don't work. If I chose the red preset, the light output is half blue/half red. Each color preset shows half of the indicated color, and then half of another random color, so we cant use them. We can manually make it all blue, but its still an issue.

    Secondly, cues don't work. Period. I've recorded 10 cues, all on the 10th cue list, all in different spots on a wall. However when I hit play, the Design Spot 250's simply point straight down and shine a white light, not going to any cue what so ever.

    To make things even more annoying, we plugged in a separate board to use the movers, and they worked perfectly. However the board is extremely ****** and we wont be using it because it can't do what we need it to do.

    The Design Wash 250's are working perfectly with Hog3PC I might add

    Here is a list of our troubleshooting so far:
    -Changed out ALL DMX cabling
    -Created new show in Hog3PC
    -Reinstalled Hog3PC
    -Used 3 separate computers
    -Ran one line of DMX from light to widget, no connections in between
    -Used separate light board to control lights
    -Changed out terminators

    All of these attempted fixes resulted in absolutely no change to our errors, and I have no more ideas

    Everything is terminated, and everything was working 3 days ago. I have absolutely no idea what the issue is, and any help would be greatly appreciated.
     
  2. Pie4Weebl

    Pie4Weebl Well-Known Member Fight Leukemia

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    The fact that it was working earlier makes me wonder, but my gut reaction is that you are using the wrong profile for the fixture in the hog. Are the fixtures displaying any errors, are there other devices in the dmx chain working properly?
     
  3. LightingPenguin

    LightingPenguin Active Member

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    I'm 100% positive we're using the correct profile in Hog, I checked it countless times. The fixtures aren't displaying any error signs, and I made sure they were addressed correctly both in hog and on the mover. And yes, other fixtures in the line are working.
     
  4. Pie4Weebl

    Pie4Weebl Well-Known Member Fight Leukemia

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    I'm an MA guy so I don't remember the hog window's name, but in the output screen is it displaying the cue you want, or the actual output of the fixture?
     
  5. LightingPenguin

    LightingPenguin Active Member

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    The cue list is displaying the indicated cue. As for the output display (pan, tilt, color, etc) I'm not sure what it reads as I'm not in front of it. I believe it was corresponding correctly when I was programming the cue, but I'm not sure about during the cue
     
  6. soundman

    soundman Well-Known Member

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    It is really odd to have this problem if nothing has changed. So we are on the same page at one point everything worked perfectly. Not just pan and tilt but the color functions and cue recording.

    I have had issues with the fixture profiles with some Elation LED lights. If you did not have correct color control this could be why. The slots were not recorded with the correct DMX values so it was a crap shoot. MY fix was to write my own profile while I waited on HES.

    To make sure the fault with cue playback is the lights fault not the boards hit setup and then choose DMX on the menu bar to view the DMX values being output by the board. If the values are changing with the cues the issue lies with the lights. If not it is a programing error.

    All sounds very weird. If you want shoot me the showfile and I will take a look at it.

    Mike
     
  7. LightingPenguin

    LightingPenguin Active Member

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    I have no actual show file, just random new shows for testing purposes today. We set up like this:
    Spot 250>Spot250>Wash250>Wash250>Wash250 on our DMX chain
    with the first spot at 1 and so on

    I'll check the dmx output tomorrow to see what its doing and report back.
     
  8. skote

    skote Member

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    I use a Jands Vista with my Design Spot 250s, so I don't know much about the Hog3PC. I do know, however, that the DS250s will exhibit different behaviors for the color wheels (channel 5) based on their channel 16 setting. Setting ch16 to DMX value 0-19 makes the color wheel snap to the nearest solid color. Setting it to values 20-39 enables split colors, like you're seeing.
     
  9. lightman02

    lightman02 Active Member

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    Im not 100% sure on your fixtures but I know that on some Elation fixtures as well as many others there are different control modes for dmx that will give you different attribute/channel layouts for the fixture depending on the mode you chose. If you chose a mode then you will need a profile to match that mode, is it possible your lights set to one mode and the profile you are using was written for a different one, cause that will def cause some funky stuff to happen.
     
  10. jxgriffi

    jxgriffi Active Member

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    The best bet in these situations is to call....wait for it...technical support. They are there to help when you have problems.

    HighEnd Tech Support is available 24/7. 1.800.890.8989 If it's outside of normal office hours, leave a message. Usually someone will get back to you within 15-20 minutes.

    It's always a good idea to keep tech support numbers in your phone for situations just like this. You'll never know when you'll need it. I have High End, PRG, Martin, VL, ETC all in my phone....because you just never know.
     
  11. SerraAva

    SerraAva Active Member

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    I have to agree with a lot of the above. High End Systems, unfortunately, got some of the profiles just plain wrong. I find myself editing profiles and completely building profiles for other lights from scratch a lot. The fact that all the lights exhibit the same behavior leads me to believe profile/programing errors. Quick example, the strobe is backwards on the PS 575 IE profile. At 0 Hz, it strobes the fastest and gets slower as you move up. Some other strobe functions were off as well. The gobo rotation was again backwards, fastest at 0 rpm and slower as you move up in 'speed'. So I simply edited the profile to correct the problem.

    Cue X Open is the command to open view cues for your selected master. You can likewise do List x Cue x Open. To see output values, on the bottom of the right hand screen, hit the Programmer button. This will show output values.
     
  12. derekleffew

    derekleffew Resident Curmudgeon Senior Team Premium Member

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    Agree with all of the above--it sounds more like programming error. Is another cuelist telling the fixtures to do the "wrong" thing? Are the Spots "parked" by any chance? Did you "clear the programmer" before running the cues? Look at the DMX output screen to verify what the console is actually sending to the fixtures.
     
  13. LX23

    LX23 Member

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    Is there a 16bit Extended mode on the profiles? I haven't used those lights, but the MAC 250s I have don't work with our board unless they're in 16bit EX mode.
     
  14. LightingPenguin

    LightingPenguin Active Member

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    Well, good news everyone

    Thanks to Mitch at HES, my Design Spot's are working.
    For the color issue, he believes its a profile issue so he directed me to simply create pallets.

    For the cues, neither him nor I really understand what was going on. He directed me to reinstall the program, and it worked. (I did this earlier!?)

    So thanks for the suggestions, but everything seems to be working
     
  15. photoatdv

    photoatdv Active Member

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    I hate that when something won't work until you ask for help and then something you've already tried works perfectly.
     

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