Light Board Problems

Hey all,
For the show I am currently designing at my former high school we are using a Strand Classic Palette 2. For some reason, there are some channels that do not want to respond to any command. It may or may not have been our light board operator accidentally hitting something, but I cannot seem to reverse the effect. When we type a command (e.g. 299 @ FL) like we would for most channels, it just captures the channel at 0. Any ideas how to fix the problem?
 
welcome to the forum!
no parked channels?, can you get the dimmer to work?
after that i don't know the board that well so you may need to wait for someone who does.
 
Reboot it. I have had something similar to that. I haven't found the real answer yet. oh, be sure to save.
 
I wonder if some patches might have been deleted or otherwise altered? Especially if a group of channeis affected. Are they sequential?
 

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