All I want to do is ask the tech support people at M-audio if the M-track Eight will work with a powered USB extender. Is that so hard?
To ask a simple technical question you have to have a service code. To get a service code you have to register. To do that you have to have the serial number... Which is on the bottom of the unit. So I pulled the M-track out of my rack. I register. Guess what, no service code. It's supposed to magically appear in your list of registered gear, but mine didn't. I find multiple complaints on their forums going back years about this problem. I call the special registration support department so I can get the stupid code. 15 minutes into waiting, something comes up here at work and I have to hang up. True it's not their fault that I couldn't hang on, but they shouldn't make you wait 15 minutes for help with registration.
So much time waisted for a really stupid policy. I still don't have an answer. Customer service is supposed to be about helping your customers, not wasting their time. I will definitely think twice before purchasing another product from M-Audio.
To ask a simple technical question you have to have a service code. To get a service code you have to register. To do that you have to have the serial number... Which is on the bottom of the unit. So I pulled the M-track out of my rack. I register. Guess what, no service code. It's supposed to magically appear in your list of registered gear, but mine didn't. I find multiple complaints on their forums going back years about this problem. I call the special registration support department so I can get the stupid code. 15 minutes into waiting, something comes up here at work and I have to hang up. True it's not their fault that I couldn't hang on, but they shouldn't make you wait 15 minutes for help with registration.
So much time waisted for a really stupid policy. I still don't have an answer. Customer service is supposed to be about helping your customers, not wasting their time. I will definitely think twice before purchasing another product from M-Audio.