If the data from the backup didn't
restore the
system, then I agree that the
unit sounds fried. They will probably
send you a new loaner ER4
processor to use while yours is getting fixed.
You then will need to re-load the backup disk. Hopefully, that will
restore the settings and
system. My ER4 had issues this past winter, with
ETC sending a loaner. I simply loaded the .cfg from disk and was back in business.
In general, keep the floppy in the drive, but not loaded - I.E. partially inserted. This keeps the disk handy, but prevents accidental writing (you can also flip the
tab window to prevent over-write). It also helps to keep a 2nd disk with the .cfg file as add'l backup.
ETC even recommends e-mailing to Tech Support the .cfg file with the job number. This helps them trouble shoot.
SB