Our new theatre was installed with a Neo Strand which I was having difficulties similar to those described here. I posted my frustration on a Facebook group and I was put in touch with Bobby Harrel, the head trainer for Strand. He spent the time needed to help me learn what I needed to understand, and is always ready and willing to help me if I get stuck. You can reach out to him here: http://bobbyharrelllighting.com/index.html