Phillips Strand Lighting Board Audio Device Failure Error?

Our new theatre was installed with a Neo Strand which I was having difficulties similar to those described here. I posted my frustration on a Facebook group and I was put in touch with Bobby Harrel, the head trainer for Strand. He spent the time needed to help me learn what I needed to understand, and is always ready and willing to help me if I get stuck. You can reach out to him here: http://bobbyharrelllighting.com/index.html
 
Our new theatre was installed with a Neo Strand which I was having difficulties similar to those described here. I posted my frustration on a Facebook group and I was put in touch with Bobby Harrel, the head trainer for Strand. He spent the time needed to help me learn what I needed to understand, and is always ready and willing to help me if I get stuck. You can reach out to him here: http://bobbyharrelllighting.com/index.html
Ken, that's great... but for those of us following along at home, what gems of knowledge, which pearls of Neo wisdom, what sorcery were invoked to achieve Cosmic Oneness with the Neo?
 

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