Our Show Baby randomly stops transmitting during shows. Unplugging and replugging the DMX cable from the Ion seems to "wake it up" and it's fine for a while, then cuts out again. We have never had issues with it before. Thoughts?
Check your power supply for the Showbaby/ and swap it with a known good one. I have a bunch and when we've had 1 "go bad" giving it a new PSU made it work. they are a pretty standard 12v power supplies with less then a 200mA draw if I recall. But as long as the power supply you are swapping in is 12v compatible (or what ever it is for the showbaby) and is at what ever the mA rating is or greater you're set. I have a bin of PSU bricks that keep for just such occasions.
Thank you both. I don't have spare power supplies, but I will try swapping the supply on the transmitter with that on one of the receivers and see if it makes a difference. Maybe I can get a new PSU from somewhere.
I don't have any control over wireless internet etc in the venue, but that has never presented a problem for us before. So the power supply hypothesis seems the most likely.
UPDATE: I swapped out the power supply on the transmitter and it is still "going to sleep" randomly and stopping transmission. I am going to try swapping the transmitter unit with one of the receivers and see if it makes a difference, but I don't have any spare units or PSUs. I know I'm on completely different frequencies from mics, but I don't have access to anyone who might know anything about WiFi etc.
I'm sorry for the trouble you are experiencing. Can you please check your firmware versions for me? This is accessible via RDM, or you can tell me the startup pattern the signal LEDs do when powered on. You will either see a single flash and then power, or a series of flashes. I would like to know if all of the units are running the same version. Please feel free to call the City Theatrical main number and I will help in any way I can.
Also, for reference, the SHoW Baby can use any voltage from 7.5VDC to 30VDC. The connector is a standard 2.1x5.5 barrel.