Okay, here's the scoop straight from the manufacturer. First, the ability to handle varying inputs from mic to line to instrument is handled by the level control being an active gain stage. Second, phantom power is always on for the XLR input. Finally, they have had infrequent problems with pin 1 of the XLR being broken at the circuit board. They recommend trying the 1/4" connection; it is balanced, accepts line level and does not have phantom power. All you would need to try this is a female XLR to male 1/4" TRS adapter, something like this http://www.hosatech.com/hosa/products/gxp-143.html, or a cable with an XLRF on one end and a 1/4" TRS on the other, like this http://www.hosatech.com/hosa/products/cxs_microphone.html.
You may still have grounding issues, but using the 1/4" input would seem to eliminate many of the other variables.
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