SmartSoft. Is. Amazing. At least, that's my first impression. The only problem I have had with it is that the first three times I downloaded the software it gave me SmartSoft v1.7.6, which is only compatible with Smartfade ML, which I don't have. Finally I was able to get SmartSoft 18.104.22.168, which is finally working with my SmartFade 2496. However, I am in the midst of programming for our Christmas Choral Concert, using SmartSoft is very nice. The visual display is nice and cues are much easier to go through. The visualizer is also helpful as I am programming a Right Arm for the first time as well. Overall, it's pretty intuitive. I'll have to try some of the more advanced features later.