Hello fellow friends. If you're looking for a great laugh on a Friday continue to read this. OK so I'm completely(as of late November) to the technical aspect of the theater. I've been training on an Ion Classic while we also have a Strand Neo(only first used today by yours truly). Over the past month or so I found myself learning between operating manuals, YouTube, worksheets, etc forums and these forums. So I don't have to say that from greater public opinion I've gathered the ion is better than the neo. However I like to be versatile and I know enough to set-up a show on the ion. So today I plugged in the neo and aside from a couple hiccups things ran smoothly until I had made a username and password(the power of foresight is one I lack). For those who don't know(I didn't) if you enter the incorrect username and/or password once it tells you that somethings incorrect. The second failed attempt it shuts itself down(30 seconds). Then the power switch has to be toggled off and back on (another 30 seconds to load everything). I repeated the power of elimination of username/password combos I thought I may have used. (Powering on the device after every time it powered itself off several dozen times before conceding). I'm not working until Monday but can swing in anytime to try any troubleshooting someone can provide. I can't express this enough, I would be eternally grateful for some resolve. Thanks so much.