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Strand Offers 24/7 Tech Support Line

Discussion in 'Lighting and Electrics' started by gafftaper, Mar 13, 2009.

  1. gafftaper

    gafftaper Senior Team Senior Team Fight Leukemia

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    Theater Manager & T.D.
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    One result of my recent repair adventure [http://www.controlbooth.com/forums/lighting/11567-bad-phone-call-light-board-wont-turn.html] was I found out that Strand has had 24/7 tech support available for about a year. I've advised them that they need to update the support page of their website as it doesn't show the correct phone number to call. :doh:

    If you call 1-800-4STRAND after 5pm PST there is an emergency field service option. Your call will be forwarded to a answering service who will contact an on call technician and they will return your call.
     
    Last edited by a moderator: Mar 22, 2009
    phil000, jmac, xander and 5 others like this.
  2. STEVETERRY

    STEVETERRY Well-Known Member

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    Just like the type of 24/7 service ETC has had for more than 20 years.

    Amazing!

    :)

    ST
     
  3. jmabray

    jmabray Active Member

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    It's also one of those "If a tree falls in the forest..." things. If you have 24/7 tech support but nobody knows about it, do you really have it? :)

    Seriously though, it is a good thing for them to be taking care of their customers and I am glad they are stepping up their game.
     

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