Strand Palette/Light Palette Upgraded

derekleffew

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Well, I guess we know where gafftaper is going, once he reads this.
 

Slurpy

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(Only the link to the console software is on their support page, the link for the OLE hasn't made it yet.)
All of the downloads are on their website. Here is the shortcut:

http://www.strandlighting.com/index.php?xsearch%5B0%5D=Controls&xsearch%5B1%5D=Palette+Series&xsearch%5B2%5D=&submit=Search&xsearch_id=Downloads_Search&src=directory&view=downloads&submenu=

OLE is there, along with console, users guides, etc.

I have been playing with the Beta has it has developed over the last 6months, and to say this is a "quantum leap" over the old version gives you an idea of the changes.

OK - I could be Strand biased, but I really do think this is a killer control option now. The old candy coloured one was just embarrasing as a replacement for the 500. This is now a real solution, and I look forward to reading the debates in the forums as everyone starts to play with it.
 

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All of the downloads are on their website. Here is the shortcut:
http://www.strandlighting.com/index.php?xsearch%5B0%5D=Controls&xsearch%5B1%5D=Palette+Series&xsearch%5B2%5D=&submit=Search&xsearch_id=Downloads_Search&src=directory&view=downloads&submenu=
OLE is there, along with console, users guides, etc.
I have been playing with the Beta has it has developed over the last 6months, and to say this is a "quantum leap" over the old version gives you an idea of the changes.
OK - I could be Strand biased, but I really do think this is a killer control option now. The old candy coloured one was just embarrasing as a replacement for the 500. This is now a real solution, and I look forward to reading the debates in the forums as everyone starts to play with it.
Had my hands on the software a few weeks ago, and it looks like a huge step forward, interested to hear what others have to say.
 

derekleffew

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Slurpy, it's customary and somewhat required for New Members to start a thread in the New Member area introducing themselves. From your posts, you appear to be a descendant of Levy and Kook. Do you have a professional relationship with what we know as Strand Lighting?
 

gafftaper

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Well, I guess we know where gafftaper is going, once he reads this.
I'm actually torn on that one. I'm getting my training on the new console on Tuesday. Should I upgrade the software on Monday? If I do will the trainer know the new software? Should I sit there and get trained on software that I'm about to upgrade? It's an interesting question. I think I better wait and hope the trainer shows up and pops in a key with the new software on it before we start.
 

derekleffew

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Don't count on that. Download the software and have it ready and if your trainer doesn't know it, both of you can learn it together. When reps of <an un-named mfg.> came to my venue to do training on the <deleted>, I asked them if they had brought version <x.x>, recently released. They looked at each other and said "Well, we talked about it..." At which point I produced a floppy.
 

gafftaper

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Don't count on that. Download the software and have it ready and if your trainer doesn't know it, both of you can learn it together. When reps of <an un-named mfg.> came to my venue to do training on the <deleted>, I asked them if they had brought version <x.x>, recently released. They looked at each other and said "Well, we talked about it..." At which point I produced a floppy.
GREAT Idea. Thanks Derek.
 

derekleffew

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And another thing, I think I've told you this. Be sure to get your trainer's home phone, cell phone, email address, spouse's cel#, and parents' home phone. Charlie Richmond was fond of saying, "I don't mind giving my home phone number out to customers for support, as they never need it."
 

Slurpy

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Slurpy, it's customary and somewhat required for New Members to start a thread in the New Member area introducing themselves. From your posts, you appear to be a descendant of Levy and Kook. Do you have a professional relationship with what we know as Strand Lighting?
OK - to correct the fopar, newbie post is here:
http://www.controlbooth.com/forums/showthread.php?p=79731#post79731

My Strand bias comes largely from having spent the last ?? years running their consoles. Yes I now work for the local reseller of their consoles, but anyone that knows me knows that I am not backwards in saying when I think something is "ahem" not worth the time!

My experience lead me to their developer beta group (which in reality anyone that could really drive a 500 could join). As I said previously, "I could be biased". In fact, I can confidently say that everyone has their biases based on what they have experienced. My experience suggests this console upgrade is going to do well for Strand and give a little heartburn to the competition. (Which is a good thing - makes everyone hungry, and we end up with better and more reliable consoles, regardless of the brand)

So, back to my last comment, I will be interested to see what others make of this console. ;)
 

gafftaper

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Well I had my training. It was five hours of my life I'll never get back. The guy was a hardware guy with little knowledge of the console itself or the ideas behind the Horizon based software. He did upgrade me to the new software and it is pretty cool. He knew everything about the network but didn't know anything about the console or software. It wasn't just a matter of being new to the software, he didn't know what the DBO button did (the help feature revealed DBO means Dead Black Out).A well placed complaint e-mail to a friend of Derek's got me in touch with the head software guru who felt so bad he gave me his home phone number. So I think things are going to improve a little.

In searching the Strand site for contact information to complain I found this statement which really had me laughing. "Strand Lighting has a proven record of support that others seek to emulate and which ensures that customers can invest with confidence. When you needs us, our highly trained product specialists are here to assist you."

Hey Steve Terry, I hear "others seek to emulate" Strand. Do you have a guy you send out to train customers on new systems who doesn't know what the buttons on the console do, what a blocking cue is, or the basic concepts behind how the console handles intelligent gear? I had five hours of training, half of which were spent reading the help screen with my trainer. I hear it's something you might want to "emulate". :wall:
 

Slurpy

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Geez - I hope that person gets some training themselves!!!

It is not that hard, I routinely have to show people the console. With about 15min of basic introduction, they can plot and run a show without too much trouble.
 

gafftaper

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Geez - I hope that person gets some training themselves!!!
It is not that hard, I routinely have to show people the console. With about 15min of basic introduction, they can plot and run a show without too much trouble.
We covered how to program a sub, cue, and turn a light on in the first 15 minutes. But that was where his knowledge seemed to end. We video taped the session so that I could break down all the information and then cut my own video series... uh not any more. The camera man later said, "I got a lot of great shots of you looking at the help screen".
 

Slurpy

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Oh well - hope that person learns from the experience. Be assured there are better options out there.
 

gafftaper

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How very British! Didn't know the newest Palette/Classic Palette had any British origins, or that "new Strand" even pertained to the European/Asain/non-US markets. Next you're gonna tell me there's a button/color palette labeled "Open White"?
No but there is actually DBO-a and DBO-b which is interesting. From what I've read in the help file...:rolleyes: one can be momentary while the other is constant.
 

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Well I had my training. It was five hours of my life I'll never get back. The guy was a hardware guy with little knowledge of the console itself or the ideas behind the Horizon based software. He did upgrade me to the new software and it is pretty cool. He knew everything about the network but didn't know anything about the console or software. It wasn't just a matter of being new to the software, he didn't know what the DBO button did (the help feature revealed DBO means Dead Black Out).A well placed complaint e-mail to a friend of Derek's got me in touch with the head software guru who felt so bad he gave me his home phone number. So I think things are going to improve a little.
In searching the Strand site for contact information to complain I found this statement which really had me laughing. "Strand Lighting has a proven record of support that others seek to emulate and which ensures that customers can invest with confidence. When you needs us, our highly trained product specialists are here to assist you."
Hey Steve Terry, I hear "others seek to emulate" Strand. Do you have a guy you send out to train customers on new systems who doesn't know what the buttons on the console do, what a blocking cue is, or the basic concepts behind how the console handles intelligent gear? I had five hours of training, half of which were spent reading the help screen with my trainer. I hear it's something you might want to "emulate". :wall:
I hope you got a hold of Bobby Harrel's number. He is truly the person to go to for any type of strand support. He did my training on the 500 series years back, and he knows his stuff and how to teach it. Ask for him when you are negotiating a strand install, he does on site "turn on" training all the time.
 

gafftaper

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I hope you got a hold of Bobby Harrel's number. He is truly the person to go to for any type of strand support. He did my training on the 500 series years back, and he knows his stuff and how to teach it. Ask for him when you are negotiating a strand install, he does on site "turn on" training all the time.
Yep, Bobby Harrel's the guy that I'm now in touch with who even gave me his home phone #.
 

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