I too have had issues with the
Palette VL line of boards. Between the two venues that I work at I use a VL16 and a VL64. The VL16 at the one
venue was giving the staff issues before I was hired. After having the VL16 lock up on me a few times during heavy use days I sent out a report to
Strand. I got responses back right away. This went on to firmware flashes on tiles. Still there was freezing. This
led to a new tile, and still more freezing. The local
strand rep stopped by and discovered that the USB
hub connected to the
processor was not working correctly. My Local
strand rep did the right thing and while it was still under warranty got me a new
processor. Freezing has pretty much stopped, there are a few weird occasions where the board locks up and once a tile did not fire. My solution to the freezing was CTRL+ALT+DEL (Its a windows based board). I was explained once that when the connection is lost that the
processor kicks itself up to 100%
rendering controls useless, by hitting CTRL+ALT +DEL it seems that the board re-evaluates its tasks and gets control back. One other note a few months after I got my
processor back I experienced to date my only
Blue Screen of Death. A connection within the
Processor case was loose, local rep again did a good job and fixed the problem, which was a loose or bad connection to the hard drive.
The VL64 at the second
venue has had it's quirks. A lot of the lock
ups tend to happen on two show days. I try to
send out reports to
strand when that happens, but lately I have not been receiving responses from
Strand (too busy with the NEO perhaps?) My solution to lock
ups on two show days is to shut the board down between shows for an hour to 4 hours depending on the break I get. I never had any problems when I give the board a rest.
I really like
Palette OS, I have become quite comfortable using it. My issue is with hardware and from my experience the weak link is USB
hub . This could be your problem
Mark. If either the VL16 or VL64 start acting up on me with the losing a connection or a tile just not firing I am tempted to go buy a heavy duty usb
hub and plugging that directly into the
processor bypassing the original/questionable
hub. Both boards are out of warranty so it is something to try. Again like everyone is saying maybe talk to
@bharrell. I have talked to him and he is an incredibly knowledgeable person who can help solve some problems.