Just wanted to add that after a year or so of a VERY expensive complete disaster we have decided to get rid of
Arts Management Systems' "Theater Manager" ticketing software. We will be switching to
Brown Paper Tickets (at least we can still use all the hardware).
The software may work just fine if you are on your own independent computer
network. But my theater is part of a very large college campus
network so we have very little control over security protocols. Nearly every time there has been an update to either campus
network software or the ticketing
system's software, the ticketing
system goes down. Our biggest problem was the online ticket sales always going down. Although we had other problems with the in person
system as well. The software developers say it was all the fault of our campus security protocols. The campus I.T. guys say the software is bad and wouldn't work on any
system. There's been lot's of arguing and blame going back and forth between the software creators and the campus I.T. guys (using words we don't understand in the theater). All I know is that we have been left stuck unable to sell tickets far too many times and we are moving on.
SO, end result. If you are considering ticketing software
system. Look carefully. Ask the manufacturer for a list of places for you to contact. Be sure to talk to places with the same sort of internet connection as you have.
Call those facilities to see how the software is working. Finally, don't forget to consider the ongoing costs of things like maintenance agreements and SSL upgrades.