DannyDepac
Member
Hello Guys,
I am a high school teacher who also does the stage crew/ tech aspects of our plays/musicals at school so forgive any of my noobieness.
So we have a 32/64 palette strand board that I am starting to get pretty used to using. Its about 8-9 years old and for the past few years we have had an issue where our board occasionally will turn on but will not progress to start up windows--the monitor stays black and the board turns on, beeps but stays stagnant. Our worst fear came true last week when it decided to do this before our final show and it only finally started working about 5 minutes after we were supposed to start.
I am pretty computer savvy so I figure it is probably more of a windows issue and could potentially be cleared up by reinstalling windows (it runs XP still). I emailed Phillips and they said only the factory or dealers are enabled to do the install.... is that true or just a scare me off tactic?
The guy emailed me IMMEDIATELY which was amazing and was so cool and I trust what he says but seeing as it is an older out of warranty board and we are due for a new one in a year or two I figure I'd like to try to solve it myself because we don't have a dealer and sending it to the factory is not an option with all of the concerts and shows we do with it. Very pleased with the customer service
Has anyone had any success doing so and can anyone help me out with the process? I don't think its under warranty anymore at 8-9 years so we don't have much to fear.
If anyone knows if that is a common issue with the board or has a solution please help.
Thanks in advance.
I am a high school teacher who also does the stage crew/ tech aspects of our plays/musicals at school so forgive any of my noobieness.
So we have a 32/64 palette strand board that I am starting to get pretty used to using. Its about 8-9 years old and for the past few years we have had an issue where our board occasionally will turn on but will not progress to start up windows--the monitor stays black and the board turns on, beeps but stays stagnant. Our worst fear came true last week when it decided to do this before our final show and it only finally started working about 5 minutes after we were supposed to start.
I am pretty computer savvy so I figure it is probably more of a windows issue and could potentially be cleared up by reinstalling windows (it runs XP still). I emailed Phillips and they said only the factory or dealers are enabled to do the install.... is that true or just a scare me off tactic?
The guy emailed me IMMEDIATELY which was amazing and was so cool and I trust what he says but seeing as it is an older out of warranty board and we are due for a new one in a year or two I figure I'd like to try to solve it myself because we don't have a dealer and sending it to the factory is not an option with all of the concerts and shows we do with it. Very pleased with the customer service
Has anyone had any success doing so and can anyone help me out with the process? I don't think its under warranty anymore at 8-9 years so we don't have much to fear.
If anyone knows if that is a common issue with the board or has a solution please help.
Thanks in advance.
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