Here is verbiage from the Life
Safety Code:
12.7.6 Crowd Managers.
12.7.6.1 Assembly occupancies shall be provided with a minimum
of one trained crowd manager or crowd manager supervisor.
Where the occupant load exceeds 250, additional trained
crowd managers or crowd manager supervisors shall be provided
at a ratio of one crowd manager or crowd manager supervisor for
every 250 occupants, unless otherwise permitted by one of the
following:
(1) This requirement shall not apply to assembly occupancies
used exclusively for religious worship with an occupant
load not exceeding 500.
(2) The ratio of trained crowd managers to occupants shall be
permitted to be reduced where, in the opinion of the
AHJ, the existence of an approved, supervised automatic
sprinkler
system and the nature of the event warrant.
12.7.6.2* The crowd manager and crowd manager supervisor
shall receive approved training in crowd management techniques.
12.7.6.3 Duties and responsibilities for the crowd manager
and crowd manager supervisor shall be documented within a
written
emergency plan as required by 12.7.13.
12.7.6.4* The training for the duties and responsibilities of
crowd managers shall include the following:
(1) Understanding crowd manager roles and responsibilities
(2) Understanding
safety and security hazards that can endanger
public assembly
(3) Understanding crowd management techniques
(4)
Introduction to fire
safety and fire
safety equipment
(5) Understanding methods of evacuation and movement
(6) Understanding procedures for reporting emergencies
(7) Understanding crowd management emergency response
procedures
(8) Understanding the paths of travel and exits, facility
evacuation and emergency response procedures and,
where provided, facility shelter-in-place procedures
(9) Familiarization with the
venue and guest services training
(10) Other specific event-warranted training
12.7.6.5 The training for the duties and responsibilities of
crowd manager supervisors shall include the following:
(1) The duties described in 12.7.6.4
(2) Understanding crowd manager supervisor roles and responsibilities
(3) Understanding incident management procedures
(4) Understanding the facility evacuation plan
(5) Understanding the facility command structure
(7) Understanding crowd management emergency response
procedures
(8) Understanding the paths of travel and exits, facility
evacuation and emergency response procedures and,
where provided, facility shelter-in-place procedures
(9) Familiarization with the
venue and guest services training
(10) Other specific event-warranted training
12.7.6.5 The training for the duties and responsibilities of
crowd manager supervisors shall include the following:
(1) The duties described in 12.7.6.4
(2) Understanding crowd manager supervisor roles and responsibilities
(3) Understanding incident management procedures
(4) Understanding the facility evacuation plan
(5) Understanding the facility command structure
The appendix note referenced above:
A.12.7.6.2 Crowd managers and crowd manager supervisors
need to clearly understand the required duties and responsibilities
specific to the
venue’s
emergency plan. The crowd
management training program should include a
clear appreciation
of crowd dynamics factors including space, energy,
time, and information, as well as specific crowd management
techniques, such as metering. Training should involve specific
actions necessary during normal and emergency operations,
and include an assessment of people-handling capabilities of a
space prior to its use, the identification of hazards, an evaluation
of projected levels of occupancy, the adequacy of means
of
ingress and
egress and identification of
ingress and
egress
barriers, the processing procedures such as ticket collection,
and the expected types of human behavior. Training should
also involve the different types of emergency evacuations and,
where required by the
emergency plan, relocation and shelterin-
place operations, and the challenges associated with each.