Hello,
I have a question about an issue I’m having with a VL-880. I have 7- 880’s total. A different one had this same issue last fall that I’m having with this one. The problem is when I plug power into it, it starts turning off and on and of and on like trying to start a car with an almost dead battery. The menu flashes on and off at the same time, but it's blank when it lights up. (I tried attaching a 8-second video of it but didn't see how I could). I took the other one to a repair facility in Dallas and it turned on normally for them. But they went ahead and updated the software, ran it for several hours off and on over a few days with no problems like the one I was having. I picked it up and put it back in our system and it has run flawlessly since. This different fixture of the 7 had a broken dim wheel. I had it replaced, put the module back in and powered it up and it did the exact same thing as my earlier one. I’m powering all 7 of these, along with 4- 3515’s I have on 208v power. I have them hung upside down from a truss. When I lower the truss to work on them, either on the truss or removing them to take to my office to work on them, they’re plugged into 110v and sitting upright. I’m wanting to just update the software on it, but I can’t when it’s doing what it’s doing. Can someone give me options of how to deal with this or what the possible cause is that makes them do this? I’ve had no problems with them over the 7 years or so I’ve had them until last fall. But at the same time the repair facility didn’t have this issue when they plugged it in. And now they’re not taking outside repairs at this time due to gearing up for touring so I’m having to get answers elsewhere.
I have a question about an issue I’m having with a VL-880. I have 7- 880’s total. A different one had this same issue last fall that I’m having with this one. The problem is when I plug power into it, it starts turning off and on and of and on like trying to start a car with an almost dead battery. The menu flashes on and off at the same time, but it's blank when it lights up. (I tried attaching a 8-second video of it but didn't see how I could). I took the other one to a repair facility in Dallas and it turned on normally for them. But they went ahead and updated the software, ran it for several hours off and on over a few days with no problems like the one I was having. I picked it up and put it back in our system and it has run flawlessly since. This different fixture of the 7 had a broken dim wheel. I had it replaced, put the module back in and powered it up and it did the exact same thing as my earlier one. I’m powering all 7 of these, along with 4- 3515’s I have on 208v power. I have them hung upside down from a truss. When I lower the truss to work on them, either on the truss or removing them to take to my office to work on them, they’re plugged into 110v and sitting upright. I’m wanting to just update the software on it, but I can’t when it’s doing what it’s doing. Can someone give me options of how to deal with this or what the possible cause is that makes them do this? I’ve had no problems with them over the 7 years or so I’ve had them until last fall. But at the same time the repair facility didn’t have this issue when they plugged it in. And now they’re not taking outside repairs at this time due to gearing up for touring so I’m having to get answers elsewhere.