I definitely wasn't saying sweep it under the rug; just warning that going nuclear because of a non-response is recipe for a short career AND might not even fix the problem. My point was that there are any number of options you can avail yourself of more productive solutions without burning down your career. You get a lot further by emailing SSRC for replacement strips or asking the original installer for a quick service call of which they will almost certainly deliver so long as you don't rip them a new one before you ask. Even just saying to your boss, "I talked to SSRC and they're sending the replacement part all I need is a maintenance electrician for a few minutes to take a look at this." They'll spend more time finding a parking spot than working on the raceway. Calling Channel 4 might get the problem solved but you will fall on your sword in the process and you'll have a hard time finding empathy from anyone afterward.