Never attempt to remove Norton Anti-Virus 2003 from one’s computer to upgrade to the 2006 version. Bad week for me, here I was going in to renew my subscription and I learn that they were no longer actively supporting the 2003 version. Fine, I’ll buy into the 2006 version on-line. Bad idea to start in downloading from on-line for those more simple as to how computers work such as I. So I go to install 2006 and get an error message saying it conflicts with 2003 and I need to de-install 2003 before I can do 2006. Funny, most programs when from the same manufacturer get along with each other or are able to remove and replace where needed older versions, but fine I’ll do it. Deleted 2003 than go for the next attempt at install but find another error message. 2003 is still somewhere in the system. I delete what I in searching further find than attempt again. No luck again. Go to remove everything that says Norton on it no matter the year and try again, nope, it’s still in there somewhere. Contact Norton in E-Mail (nope I’m not paying $30.00 to speak with someone on the phone about their problem,) they advise of another way to remove their program. Fine I do this, my Mom’s also a computer expert and she tells me of another way and I find more Norton by way of her also to remove. Try again, still no luck, there is more programs as if a virus/worm in my computer. I do another search and remove more yet I still can’t get rid of all of it so as to successfully install the 2006 version. My computer is also starting to have problems beyond 90% of it’s memory now being filled. Removing Norton either by way of some virus already in the system or the action of removing it has started to make things go missing and the computer malfunction. Who can tell other than stuff the day before worked well now does not and there is elements of Norton the worm somewhere in the computer even their people can’t find which will not allow the newer version to be installed. Somewhere in or around the third attempt to install the protection and in having it fail, I was now blocked in accessing what I paid for on line. I was now stuck with not only no 2003 protection, no 2006 protection. Fine I went to the store and bought the hard disk version in now paying double, but I’m sure in being two days late for a reply about the refund, they will be right on it as opposed to last time I had just bought the upgrade but got a new computer, I did not get the refund or any response. Just two days late in requesting a refund, I’m sure they will be right on it. None the less I attempted to do the disk version of the upgrade and it would not work either. Just something about the 2003 version still stuck in my computer they recommended I remove yet I could not find each time. Thanks guys... The more I removed of it, the closer to the final hard drive crash I came to as the end result. Nope, not just paying for the program twice, I was now out for a new desk top computer. Will have needed one eventually anyway but it was not yet in the budget of course. Hard to say if Norton caused the old computer to crash or if it was something else but curious that all I was attempting to do was remove a program and in doing so suddenly it crashed. In any case, I now have a new computer. Next challenge was to get the data from the old computer installed onto the new computer. Mom helped do this though I am still missing most of my files. They are in the computer somewhere which is a good thing and I’ll eventually find them I’m sure. The old hard drive even is slave mode now causes the new computer to crash if left connected, it thus can’t be left installed. Love/hate computers. What’s worse than all, my dual screen video card from the old computer was not the right shape as a circuit board to fit into the new computer. Mom’s working on finding the proper video card for the new computer and figuring out how to turn off the single screen monitor mode, but for the time being I only have one monitor. [email protected]!!! a single monitor, how does one function? What’s worse than four days wasted in attempting to remove and upgrade, than format the new computer, much less all the lost files somewhere in the system is the single monitor. I’m never buying another computer until next time.