Express battery

[sarahsliefie]

We have an express console that suddenly lost the show file (patching, subs, cues, everything) when it was turned off. I am guessing it is the battery, but I have not had a chance to look at it yet. has anyone else had this problem before? can you change the battery?

 

[flyboydc]

Are you sure you had the Show File Saved to the console or Floppy Drive? I have herd of an issue where the Express console won't remember what your programed without making a hard save. Just what I have been told, I haven't used an Express in a while. So just my 2 cents.

 

[ScottT]

Give ETC a call at 1 (800) 688-4116 on Monday if you're sure it's the battery or if you can't figure out the problem. They're very helpful!

 

[derekleffew]

Hopefully one of our friendly ETC peeps will see this thread before Monday; but if not, definitely give them a call.

In the meantime, see
http://www.controlbooth.com/forums/lighting-electrics/14901-etc-express-125-broken.html
http://www.controlbooth.com/forums/lighting-electrics/16753-etc-expression-2x-need-help.html

Note that in the second thread, the Expression 2x uses capacitor s rather than a battery, so the problem was not user-serviceable. I've never been inside an Express, so can't tell you whether or not it uses a battery.

Hey ETC: For those aging consoles that do use batteries, perhaps a wiki entry would be useful. When I search the ETC forum site, I get lots of hits about RRFU batteries, and one hit re: ObsI batteries. Nothing on Express or Expression. (It also would be nice if your search could search for more than one word at a time.)

 

[starksk]

Howdy sarahsliefie,

There is a battery within the Express console that powers the chips that hold the show memory. Unfortunately, that battery is soldered in place and is not user replaceable. I would recommend that you give us a call on Monday to arrange for a repair and loaner console. Before Monday, make sure that you have saved the show to a couple of backup disks (I suggest a couple because the quality control of floppy disks is non-existant). If that is not an option, leave the console running.

Derek,
I will look into getting more of this information onto the wiki.

 

[Robert]

Howdy sarahsliefie,

There is a battery within the Express console that powers the chips that hold the show memory. Unfortunately, that battery is soldered in place and is not user replaceable. I would recommend that you give us a call on Monday to arrange for a repair and loaner console. Before Monday, make sure that you have saved the show to a couple of backup disks (I suggest a couple because the quality control of floppy disks is non-existant). If that is not an option, leave the console running.

Derek,
I will look into getting more of this information onto the wiki.

If ever there was a reason to select a vendor, here it is. On a blog site, within two hours, a tech from ETC responded with the needed information to begin to find solution to a problem.

While I do not like all of ETC's products, I have never been disapointed in their tech support and will continue to recomend their products for that very reason at many installations.