You don't know what you don't know

[len]

Had a prospect call yesterday. They wanted "lights for a tent" and after a few questions, I found they were looking to rent some festoons and hang them themselves. She got really mad when I asked her who would be responsible if they weren't hung correctly and something fell. "How could they fall? They don't weigh anything." Good luck with that.

 

[mstaylor]

Do you have a brick wall in your office for calls like this?

 

[Anonymous067]

Wow...that's about all that comes to mind.