If a
dynamic microphone works, just not a
condenser, then I agree with Footer that the related installed wiring may
drop the audio signal
shield at some
point, likely to avoid
ground loops, which results in it no longer supporting
phantom power that is required by
condenser microphones. The first place I would look for that is at the wall plate, if you
take off the plate you should see both conductors and the
shield wired to the
XLR but the
shield may not be connected. The next most likely
point to
drop the
shield would probably be where any patching occurs.
I f you want to check if the installed wiring
shield is continuous or not then one option would be to run a long
XLR cable from, and connected to, the related cable at the
mixer out to the
XLR input out in the room. Don't connect the cable to the wall plate but use a voltmeter or other method of measuring
continuity to verify if you have
continuity between Pin 1 on the wall plate and Pin 1 on the cable you ran. You should have
continuity, if you don't then the
shield may indeed be dropped or not connected at some
point in the installed wiring.
If you pull off the wall plate then another thing to check is that Pin 1/
ground/
shield should not be wired to the plate or wall box itself either directly or via the '
tab' on the
XLR connector.